Vendor & Seller Policy

Vendors must provide accurate and complete information for all listings, including:

• Product names, descriptions and specifications
• All variants (size, colour, etc.) with correct pricing
• MRP, selling price and applicable GST/HSN information
• Warranty information where applicable
• Any required certifications or safety markings

Product images must accurately represent the actual product. A 1:1 square image ratio is preferred for consistent display across the platform.

Vendors are responsible for keeping inventory levels accurate in real-time. Products that are out of stock must be marked unavailable promptly.

The vendor is solely responsible for the quality, authenticity, legality, condition and conformity of their products with the published listing.

The following must not be listed or sold on MotoStore:

• Counterfeit, replica or unauthorised products
• Illegal, banned or prohibited goods
• Products that are unsafe or fail applicable safety standards
• Products that do not conform to their listing description

The vendor is responsible for providing accurate MRP, selling price and applicable tax information. Misleading or fraudulent pricing is prohibited.

MYTRA may independently fund promotional discounts or MYTRA Points discounts on eligible products without reducing the vendor's agreed settlement entitlement, unless otherwise commercially agreed.

Vendors must:

• Pack orders appropriately to prevent damage in transit
• Dispatch orders within the communicated handling timeline
• Supply accurate tracking and shipment information to MYTRA where using their own logistics provider
• Communicate proactively if fulfilment is delayed

Vendors must comply with the return/replacement terms agreed for each product category and with applicable consumer protection law.

Vendors must reasonably cooperate with claims related to products that arrive defective, damaged, incorrect or materially different from their listing. This includes:

• Reviewing return/replacement requests in a timely manner
• Accepting valid claims and arranging the appropriate remedy
• Providing replacement stock or cooperating with refund processing

Customer information received through MotoStore (including names, addresses, contact details and order information) may be used only for:

• Fulfilling the relevant order
• Providing after-sale support
• Meeting applicable legal obligations

Vendors must not:

• Manipulate ratings or reviews through fake orders, paid reviews or coordinated activity
• Submit fake orders or attempt to game settlement processes
• Improperly divert transactions outside the MYTRA platform
• Engage in any other activity that misuses the MotoStore platform or harms buyers

MYTRA may take the following actions for material or repeated policy violations:

• Remove individual listings
• Restrict selling functionality
• Suspend onboarding or settlement processes as permitted under the Vendor Agreement
• Terminate platform access

Interested in selling on MYTRA MotoStore? Apply to become a verified vendor and reach thousands of motorcycle riders across India.