Points & Rewards Policy

MYTRA Points are promotional/reward points offered for eligible activities on the MYTRA platform.

Points may be earned through:

• Recorded ride kilometres — 3 pts/km for solo rides or group ride admins, 2 pts/km for group ride members
• 500 bonus Points on first sign-up
• Successful referrals — +100 Points per new rider you refer
• Joining a Club — +25 Points
• Joining a Group — +15 Points
• Completing your profile — +20 Points
• Eligible community actions, campaigns and challenges

Point rates may change based on program or campaign rules. MotoStore purchases do not automatically earn Points unless expressly stated.

MYTRA Points currently do not expire. If an expiry mechanism is introduced in the future, appropriate notice will be provided before it applies prospectively.

MYTRA may investigate and reverse Points obtained through:

• Fake or manipulated rides
• GPS manipulation or spoofing
• Duplicate or fraudulent accounts
• Self-referrals or fake referral sign-ups
• Any other abuse of the Points system

Confirmed fraud or manipulation may result in a negative Points balance. Future Points earned will first offset that balance. Genuine technical or system errors may be reasonably corrected.

For eligible regular MotoStore purchases:

MYTRA determines eligible products, categories and campaigns, and the maximum Points discount. MYTRA may currently allow discounts up to 15% of the listed product price, but a lower limit or no Points discount may apply to specific products. Unless expressly stated otherwise, the Points discount is funded by MYTRA and does not reduce the vendor's agreed entitlement.

Selected products are offered in the MotoStore Redeem section for a specified number of Points. Redeem products are 100% Points-based.

• The full required Points balance is required — cash cannot make up a Points shortfall
• Applicable delivery/shipping charges may be payable separately in money
• The Points required for a Redeem product are independent of the 4 Points = INR 1 MotoStore discount conversion
• Redeem availability is subject to stock and MYTRA's active product catalogue

Unused MYTRA Points are forfeited when an account is permanently deleted. Points may be frozen during an account suspension while an investigation is ongoing.

No. MYTRA Points cannot be withdrawn as cash and have no cash equivalent.

Not currently. Points are non-transferable.

Browse the Redeem section in MotoStore. Each eligible product shows the exact Points required. Select the product, confirm your Points, pay any applicable delivery charge, and your order will be placed.

No. You need the full Points amount required for that product. Cash cannot be used to make up a Points shortfall.

No cash payment is required toward the product itself. Applicable delivery or shipping charges may be payable and will be shown clearly before order confirmation.

No. That conversion applies to eligible discounts on regular MotoStore purchases only. Each Redeem product has its own Points requirement that is independent of this formula.

Returns for change of mind or preference are not available for Redeem products, subject to applicable consumer law. If a product arrives defective, damaged, incorrect or materially different from its description, it may qualify for replacement.

The Points used will be restored to your MYTRA account and any eligible delivery charge will be refunded.